Do you offer free shipping?
Yes. We offer free shipping for all orders above $200 at one purchase for Asia countries including South Korea, China, Hong Kong, Macau, Indonesia, Japan, Malaysia, Philippines, Singapore, Taiwan, Thailand, and Vietnam.
Do you ship overseas?
Yes. We currently ship to Australia, Brunei, Cambodia, China/Hong Kong/Macau, India, Indonesia, Japan, Malaysia, Philippines, Singapore, Taiwan, Thailand, UAE, and Vietnam.
We also ship to other countries not listed. If you are shipping to other countries that are not listed above, please email us at email@example.com to get a shipping quote.
How much is your international shipping?
We use registered airmail via EMS, which is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU). Pricing for registered airmail depends on the weight of the order and below price chart is indication only and exact shipping cost may differ upon exchange rate. Please note that for this shipping method, the items are not fully insured and may not be trackable for some countries. A signature on delivery will still be required.
How long will the shipping take?
-South Korea: all orders within 4-6 business days
-Asian Countries: all orders within 4-12 business days
-Australia & New Zealand: all orders within 4-12 business days
-Rest of the world: all orders within 6-12 business days
Is my package insured and is there signature required upon delivery?
Your items are insured against theft and accidental damage while in transit from us to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature. We do not deliver to PO box addresses and addresses within restricted areas.However, please note that if you select registered airmail method, the items are not fully insured and is only trackable for certain countries. However, a signature on delivery will still be required.
Can I change my shipping address?
Once we receive your order, we aim to ship it to you as quickly as possible. Therefore, we cannot change your shipping address once it has been processed. However, you may email us at firstname.lastname@example.org with subject title “Urgent Change of Order Placed” with your order number. We will try our very best to accommodate your request.