FAQs

 

How do I do make a purchase?
As our quantities are limited for each size, snap up what strikes your fancy quickly!
1. Select the size and color you want on product page and click “Add to Cart” button.
2. Continue shopping and add items to your shopping cart.
3. Select “View Cart” or “Check out” button at top right hand side to review all the items you have selected.
4. Click “Proceed to check out”.
5. Fill out billing and shipping details.
6. Select your payment method – Direct bank transfer (only customers residing in South Korea or Singapore) or Paypal.
7. Your order will be only shipped after the fund is received. When your order is received, we will send you an email to acknowledge your order with your order details.
8. We will take 3-5 working days to process and ship out your items. Once the order is shipped, we will email you a shipping confirmation.

Please email us at enquiry@fourlittlestars.com if you need further assistance.

Where can I find more information on a product?

All information we have about the item is displayed directly in the detailed product page, including all the sizes we currently have in stock. In the detailed product page, you will find images, detailed description, and recommendations of other items you might also like.

What size should I buy?
General size guidelines can be found in here and size page under the buying guide. However, each item may have different size.

Can I cancel an order?
As we aim to process your order as quickly as possible, you will not be able to cancel your order once you have confirmed payment. However, we offer a 15-day return policy (from shipment date) subject to the Return Procedures. Please note sale items are not eligible for returns. We will refund you the amount charged less delivery charges in the form of an account credit. If you return items which will take the value of your order below our free delivery minimum order threshold, we may deduct the original delivery fees you would have had to pay.

What payment methods do you accept?
We use paypal that supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, and Diner’s Club. For customers residing in South Korea and Singapore, bank transfer is also available with below details:
South Korea
Bank Name: KOOKMIN BANK
Account Name: FLS
Account No:3180001-04-210914

Singapore
Bank Name: CITI BANK
Account Name: Ji Su Youn
Account No: 0670872009
Please indicate your name when using bank transfer. Once the fund is received, your order(s) will be processed.

Is it safe to use my credit card to purchase products?
Yes, we work with Paypal to ensure that your credit card information is secure. To increase your security, we do not collect your credit card information. Upon purchasing, you will be redirected to Paypal site to process your credit card payment.

Will my information be kept confidential?
We use your information only to process orders, to provide an enhanced and personalized shopping experience, and to inform you of special offers and discounts. Please refer to our Privacy Policy for further details.

Do you offer free shipping?
Yes. We offer free shipping for all orders above $50 in South Korea. For orders below $50, delivery fee of $2.80-5.00 (KRW 3,000-5,000) will apply depending on the regions.

Yes. We offer free shipping for all orders above $200 at one purchase for Asia countries in China, Hong Kong, Macau, Indonesia, Japan, Malaysia, Philippines, Singapore, Taiwan, Thailand, and Vietnam.

Do you ship overseas?
Yes. We currently ship to Australia, Brunei, Cambodia, China/Hong Kong/Macau, India, Indonesia, Japan, Malaysia, Philippines, Singapore, Taiwan, Thailand, UAE, and Vietnam.
We also ship to other countries not listed. If you are shipping to other countries that are not listed above, please email us at enquiry@fourlittlestars.com to get a shipping quote.

How much is your international shipping?
We use registered airmail via EMS, which is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU). Pricing for registered airmail depends on the weight of the order and below price chart is indication only and exact shipping cost may differ upon exchange rate. Please note that for this shipping method, the items are not fully insured and may not be trackable for some countries. A signature on delivery will still be required.

 

 

 

 

 

 

 

 

 

How long will the shipping take?
-South Korea: all orders within 4-6 business days
-Asian Countries: all orders within 4-12 business days
-Australia & New Zealand: all orders within 4-12 business days
-Rest of the world: all orders within 4-12 business days

Is my package insured and is there signature required upon delivery?
Your items are insured against theft and accidental damage while in transit from us to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature. We do not deliver to PO box addresses and addresses within restricted areas.However, please note that if you select registered airmail method, the items are not fully insured and is only trackable for certain countries. However, a signature on delivery will still be required.

Can I change my shipping address?
Once we receive your order, we aim to ship it to you as quickly as possible. Therefore, we cannot change your shipping address once it has been processed. However, you may email us at enquiry@fourlittlestars.com with subject title “Urgent Change of Order Placed” with your order number. We will try our very best to accommodate your request.

What is the return policy?
We want our customers to be happy with their purchases. We offer a 15-day return policy (from shipment date) subject to the Return Procedures (as described below). Please note sale items are not eligible for returns. We will refund you the amount charged less delivery charges in the form of an account credit. If you return items which will take the value of your order below our free delivery minimum order threshold, we may deduct the original delivery fees you would have had to pay.

What is the exchange policy?
Due to our limited stocks and size availability, we are unable to offer exchanges. If you wish to exchange your item for a different style or size, we suggest you return it and purchase the new item separately.

What happens if I receive incorrect or defective items?
We check every item we receive for defects. But if we have sent you incorrect items or if the items were damaged upon receipt, we will replace the items and refund you the return shipping cost. If no replacement is available, we will issue a full credit refund to the payment mode that you used for the purchase. The refund will include the original delivery charges for sending the items plus your return shipping cost.

Please note that the return of incorrect or defective items sent is subject to the following:

1. a Return Request submitted within 7 days from you receiving the incorrect or damaged items;
2. Return Procedures (described below) was followed;
3. the defect is not minor or trivial; and
4. a copy of the receipt for the return shipping cost was included. Kindly note that we will reimburse your shopping cost only for incorrect or defective items.

We strongly recommend that you select an insured and trackable shipping service.

How do I return an item?
Simply email us at enquiry@fourlittlestars.com with subject title of “My Returns Requests”. Please indicate your order number(s), contact number, reason for returning your item(s). If an item is defective, please provide details of the defect. After you submit the Return Request, we will get back to you as soon as possible.

Once you receive confirmation email from us, please return your item(s) to us within 15 days of shipment date to below address:
FLS Corp.” 113-1204 Beombak HillState, 81 Beoman-Ro, Sosa-Gu, Bucheon City, Gyunggi Provice, South Korea.

SALE ITEMS ARE NOT REFUNDABLE / EXCHANGEABLE