What is the return policy?
We want our customers to be happy with their purchases. We offer a 15-day return policy (from shipment date) subject to the Return Procedures (as described below). Please note sale items are not eligible for returns. We will refund you the amount charged less delivery charges in the form of an account credit. If you return items which will take the value of your order below our free delivery minimum order threshold, we may deduct the original delivery fees you would have had to pay.
What is the exchange policy?
Due to our limited stocks and size availability, we are unable to offer exchanges. If you wish to exchange your item for a different style or size, we suggest you return it and purchase the new item separately.
What happens if I receive incorrect or defective items?
We check every item we receive for defects. But if we have sent you incorrect items or if the items were damaged upon receipt, we will replace the items and refund you the return shipping cost. If no replacement is available, we will issue a full credit refund to the payment mode that you used for the purchase. The refund will include the original delivery charges for sending the items plus your return shipping cost.
Please note that the return of incorrect or defective items sent is subject to the following:
1. a Return Request submitted within 7 days from you receiving the incorrect or damaged items;
2. Return Procedures (described below) was followed;
3. the defect is not minor or trivial; and
4. a copy of the receipt for the return shipping cost was included. Kindly note that we will reimburse your shopping cost only for incorrect or defective items.
We strongly recommend that you select an insured and trackable shipping service.
How do I return an item?
Simply email us at email@example.com with subject title of “My Returns Requests”. Please indicate your order number(s), contact number, reason for returning your item(s). If an item is defective, please provide details of the defect. After you submit the Return Request, we will get back to you as soon as possible.
Once you receive confirmation email from us, please return your item(s) to us within 15 days of shipment date to below address:
“FLS Corp.” 113-1204 Beombak HillState, 81 Beoman-Ro, Sosa-Gu, Bucheon City, Gyunggi Provice, South Korea.